FAQ2018-03-21T09:25:32+00:00

Frequently Asked Questions

What is your minimum stay?
We require a 2 night minimum except during major holidays when we require a 3 night minimum.

What is the deposit required to make a reservation?
To confirm a reservation Fernwood Circle Guest Houses LLC requires payment of half the reservation fee to confirm the reservation. The balance is due 30 or 60 days before arrival.

When is my balance due?
Fernwood Circle Guest Houses will automatically charge the balance due to the original card on file 30-60 days prior to the check in date.

What is your cancellation policy?
Cancellation of this reservation may result in a cancellation fee. If cancellation occurs PRIOR to 60 days before arrival, the cancellation fee will be $150 when cancellation occurs WITHIN 60 days of arrival date, all rental payments will be forfeited, unless the space is re-rented. If your unit is re-booked for the same period, a full refund (less $150 cancellation fee) will be made. If a portion of your time is re-booked, a pro-rated portion of the rental payments will be refunded (less $150 cancellation fee). No fees will be refunded. If you are cancelling for a Major Holiday you must do a cancellation WITHIN 60 days of arrival date or all rental payments will be forfeited, unless the space is re-rented.

What time is check in and check out?
Check in is at 3:00 pm. Check out is 11:00 am.

Where do we check in?
We are setup for self-check- in. However, we are happy to meet you if you are arriving before 9pm. On the date of your check in, you will follow directions and go directly to your rental using the digital door lock to let yourself in. While GPS is a wonderful thing, please DO NOT rely on it to get you to your property; we have provided directions at the bottom of the contract that you e-signed when you made your reservation.

Are your properties pet friendly?
We have two properties that are pet friendly. There is an additional fee per night and the cleaning fee is an additional $25 to $75 depending on the length of stay.

Do we provide?
We provide all linens (sheets, blankets, pillows, towels, wash rags, etc), toilet paper, paper towel, dish soap, pots & pans, cooking utensils, dishes and silverware. When the property includes a kitchen, we provide an array of spices, vinegar and oils.

Is there internet/Wi-Fi access?
All properties have Wi-Fi access. The welcome message will include the Wi-Fi password. There is also a picture frame with the network and password available at the properties.

Do your properties permit smoking?
Our properties have a strict no smoking inside policy. You are permitted to smoke outside and away from the house; however, we ask that you discard your cigarette butts in the garbage and do not throw them in the yards.

Do you have hot tubs/pools?
None of our properties offer hot tubs.

What services do you provide?
We can arrange just about anything you need to make your stay more enjoyable, just ask! Firewood is available for an additional $35.00 for a large bundle. Gift baskets, flowers, groceries, or gifts for any special occasion are available. Need delivery? As long as it fits in a vehicle, we can deliver just about anything you need.